Clarity: Restore Defaults on Project Manage Tabs not working

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

Description:

Restore Defaults on Project Manage Tabs not working. When clicking the button, nothing happens.

Steps to Reproduce:

1. Project -> [Manage Tabs]
2. Change some tabs, tab names, position, etc.
3. Click 'Save' button
4. Return to the Project Page Layout and observe changes are saved
5. Project -> [Manage Tabs]
6. Click 'Restore Defaults' button
7. Return to the Project Page Layout

Expected Result: The Project Page Layout should return to the system-defined layout
Actual Result: No changes are observed, the personalization is still in effect

Solution:

Workaround:
For this one end-user, they can modify the personalization manually.
Alternative solution is to publish the system-defined layout, but this will affect all end-users.

Status/Resolution:
This issue affects Clarity 12 version.
This issue has been documented as CLRT-46841 and is assigned to development for review. If you are experiencing this problem and the workaround above does not significantly help, please contact CA Clarity Support.

Keywords: CLARITYKB, CLRT-46841, clarity12open, studio, portlet pages, page layout, configuration.

Environment

Release:
Component: STUDIO