After Installing an ITCM Agent on Mac OS X, caf commands fail with "dyld: Library not loaded: libcfUtilities.dylib"

Products

• CA Automation Suite for Data Centers - Configuration Automation
• CA Client Automation - Asset Management
• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Remote Control
• CA Client Automation - Asset Intelligence
• CA Client Automation - Desktop Migration Manager
• CA Client Automation - Patch Manager
• CA Server Automation

Issue/Introduction

Description:

When trying to run caf commands as root the commands fail with the error below.

dyld: Library not loaded: libcfUtilities.dylib
Referenced from: /opt/CA/SharedComponents/bin/caf
Reason: image not found
Trace/BPT trap
bash-3.2#

For example, when trying to run the command to rescan Software inventory;

bash-3.2# caf start amagent args /RESCAN_SOFTWARE /COLLECT
dyld: Library not loaded: libcfUtilities.dylib
Referenced from: /opt/CA/SharedComponents/bin/caf
Reason: image not found
Trace/BPT trap
bash-3.2#

Solution:

Please run the command below as 'root'

./etc/Profile.CA all

Then re-run the caf command as 'root' and it should succeed

E.X.:

1. 'su root'
   
   
2. Enter password at prompt
   
   
3. Run '. /etc/Profile.CA all'
   
   
4. Try your commands again.

NOTE: If this problem returns after a reboot, please open an issue with support.

Environment

Release: UASIT.99000-12.5-Asset Intelligence
Component: