Robot controller communication problems after server updated, Domain updated

Article Id: 5107

Status: Published

Updated On: 31-07-2019 12:41

Legacy Id: TEC1739342

Products:

NIMSOFT PROBES CA Unified Infrastructure Management On-Premise (Nimsoft / UIM)

Issue/Introduction:

Robot controller communication problems after server updated, Domain updated

Cause:

Hub is not identifying or able to contact the robot controller.

Examination of the robot.cfg on the robot that produces the communication error shows that the following lines are missing:

robotip = <ip of robot>

ip_version = ipv4

Environment:

UIM 8.4 Robot 7.8Windows environment

Resolution:

Add the following lines to the robot.cfg file

robotip = <ip of robot>

ip_version = ipv4

Restart the Nimbus Robot Watcher service on the robot server

Refresh the Infrastructure Manager (or wait for Admin Console to update)