Robot controller communication problems after server updated - Domain updated
Article ID: 5107
Updated On:
Products
DX Unified Infrastructure Management (Nimsoft / UIM)
Issue/Introduction
Robot controller communication problems after server updated - Domain updated
Environment
UIM 20.3/20.4
Cause
Hub is not identifying or able to contact the robot controller.
Examination of the robot.cfg on the robot that produces the communication error shows that the following lines are missing:
robotip = <ip of robot>
ip_version = ipv4
Resolution
Add the following lines to the robot.cfg file
robotip = <ip of robot>
ip_version = ipv4
Restart the Nimbus Robot Watcher service on the robot server
Refresh the Infrastructure Manager (or wait for Admin Console to update)
Feedback
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