Robot controller communication problems after server updated - Domain updated

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

Robot controller communication problems after server updated - Domain updated

Environment

UIM 9.x

Cause

Hub is not identifying or able to contact the robot controller.

Examination of the robot.cfg on the robot that produces the communication error shows that the following lines are missing:

robotip = <ip of robot>

ip_version = ipv4

Resolution

Add the following lines to the robot.cfg file 

robotip = <ip of robot>

ip_version = ipv4

Restart the Nimbus Robot Watcher service on the robot server

Refresh the Infrastructure Manager (or wait for Admin Console to update)