Clarity: In an Ondemand environment, there are times I cannot log into any of the applications that interface with Clarity. XOG, MSP, OWB etc.

Article Id: 51064

Status: Published

Updated On: 14-02-2018 06:38

Legacy Id: TEC541392

Products:

CA Identity Manager , CA Identity Governance , CA Identity Portal , STARTER PACK-CLARITY PPM

Issue/Introduction:

Description:

We have seen this issue occur in the Ondemand environments where you log into the portal. At times using an older password will allow you to log into Clarity via the third party applications.

Solution:

Ondemand portal users access Clarity via Single-Sign On and LDAP authentication. Due to this, it is required to have external authentication enabled on all the user accounts in Clarity. If it is unchecked, passwords can seem to become unsynced, and that is why an older password may work.

Keywords: ondemand, Portal, SSO, LDAP, Password, XOG, MSP, OWB, Login, Clarity12.

Environment:

Release: ESPCLA99000-12.1-Clarity-Extended Support Plus
Component: