Clarity: In an Ondemand environment, there are times I cannot log into any of the applications that interface with Clarity. XOG, MSP, OWB etc.

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Article ID: 51064

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Updated On:

Products

CLARITY PPM FOR ITG CLARITY PPM FEDERAL CA Identity Manager CA Identity Governance CA Identity Portal Clarity PPM SaaS Clarity PPM On Premise

Issue/Introduction

Description:

We have seen this issue occur in the Ondemand environments where you log into the portal. At times using an older password will allow you to log into Clarity via the third party applications.

Solution:

Ondemand portal users access Clarity via Single-Sign On and LDAP authentication. Due to this, it is required to have external authentication enabled on all the user accounts in Clarity. If it is unchecked, passwords can seem to become unsynced, and that is why an older password may work.

Keywords: ondemand, Portal, SSO, LDAP, Password, XOG, MSP, OWB, Login, Clarity12.

Environment

Release: ESPCLA99000-12.1-Clarity-Extended Support Plus
Component: