BUSINESS OBJECTS REPORTS FAIL "Failed to open the connection. [Database vendor CODE:4060]"

Products

• CA Identity Manager
• CA Identity Governance
• CA Identity Portal
• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

Description:

Where ODBC, database and database logon id are not all 'niku', three Clarity reports fail, returning error 4060. One stock report and two PMO reports are affected.

The reports in question are:

Capacity vs Demand By Resource
Capacity vs Demand By Role
Project Transactions Inquiry

Solution:

For each affected report do the following:

1. Log into the BO Central Management Console.
   
   
2. Select Objects.
   
   
3. Select the report name.
   
   
4. Click on the Process tab > then the Database tab.
   
   
5. On the left under "Data Source(s)" highlight "niku".
   
   
6. Once "niku" is highlighted, select the "Use custom database logon..." radio button.
   
   
7. Complete the fields
   
   Server: database server
   Database: name of database
   User: database login name
   Password: database login password
   
   
8. At the bottom of the page, select the "Use same database login as when..." radio button.
   
   
9. Hit the Update button to save changes.

Environment

Release:
Component: PPMENV