UPM Software Content Download Job fails

Products

• CA Automation Suite for Data Centers - Configuration Automation
• CA Client Automation - Asset Management
• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Remote Control
• CA Client Automation - Asset Intelligence
• CA Client Automation - Desktop Migration Manager
• CA Client Automation - Patch Manager
• CA Server Automation

Issue/Introduction

Description:

Problem

• UPM Software Content Download fails
• UPM.log shows:

  2010-09-23 14:53:15,491 [main] INFO  [com.ca.unicenter.upm] - logging configuration complete2010-09-23 14:53:15,491 [main] INFO  [com.ca.unicenter.upm.pim] - Content Import Client started with the following arguments:2010-09-23 14:53:15,491 [main] INFO  [com.ca.unicenter.upm.pim] - Host:        contentupdate.ca.com2010-09-23 14:53:15,491 [main] INFO  [com.ca.unicenter.upm.pim] - Port:        contentupdate.ca.com2010-09-23 14:53:15,491 [main] INFO  [com.ca.unicenter.upm.pim] - Https:       false2010-09-23 14:53:15,507 [main] INFO  [com.ca.unicenter.upm.pim] - App:         b1b13849-08d1-4da6-91ea-2d278e5f00cc2010-09-23 14:53:15,507 [main] INFO  [com.ca.unicenter.upm.pim] - Config:      D:\CA\DSM\Bin\UPM\config.properties2010-09-23 14:53:15,507 [main] INFO  [com.ca.unicenter.upm.pim] - Storage:     D:\CA\DSM\Bin\UPM2010-09-23 14:53:15,507 [main] INFO  [com.ca.unicenter.upm.pim] - Proxy Host:  10.60.0.12010-09-23 14:53:15,507 [main] INFO  [com.ca.unicenter.upm.pim] - Proxy Port:  80802010-09-23 14:53:15,507 [main] INFO  [com.ca.unicenter.upm.pim] - Proxy User:  dsm_proxy2010-09-23 14:53:15,772 [main] INFO  [com.ca.unicenter.upm.pim] - iGateway connection proxy: 10.60.0.1:8080, user: dsm_proxy, Https: false, iTechPort: 4432010-09-23 14:53:15,772 [main] DEBUG [com.ca.unicenter.upm.pim] - Contacting ACME Server (contentupdate.ca.com) using method: checkACMEStatus_1_0.2010-09-23 14:53:15,991 [main] ERROR [com.ca.unicenter.upm.pim] - RC:-1 MSG:Unknown error occurred. - []2010-09-23 14:53:16,006 [main] ERROR [com.ca.unicenter.upm.eventmanager] - Method checkACMEStatus_1_0 returned -1 from contentupdate.ca.com.2010-09-23 14:53:16,006 [main] ERROR [com.ca.unicenter.upm.eventmanager] - Error checking status for Online Service at contentupdate.ca.com:  Unknown error occurred.

Environment

• Windows 2003
• SQL2005
• DSM r11.2 SP4

Cause

• Proxy server/firewall blocking ports required by content download job

Solution:

• Open the required ports on the Proxy/Firewall.
• Review TEC405649 to verify the ports are open.

Environment

Release:
Component: DTSVMG