How to verify that your system is clean after uninstalling Business Service Insight

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Article ID: 51020

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OBLICORE GUARANTEE

Issue/Introduction

Question: 

How Can I verify my system is clean after uninstalling Business Service Insight?

Environment:  

Any Windows

Answer: 

Caution - It is advised to backup all customized files and data, including dump of the database.

Pre-requisites:

  1. Record the location of the installation folders:

    1. Default locations are:

      1. \program files (x86)\CA\Cloud Insight

      2. Inetpub\wwwroot\Oblicore or \WWWRoot

Uninstall Steps:

  1. Uninstall using the MSI installation kit.

    1. From the add/remove programs - remove all BSI or Oblicore versions.

    2. If there is more than one version - remove the versions from recent to older.

    3. Ignore all failures notices during the process.

    4. Restart the machine.

    5. Some of the very old Oblicore versions do not enable the option to uninstall from the Add /Remove programs - they will be cleaned manually later.

  2. Verify and clean Windows components

    Note all components that was not removed.

    1. In the services list verify that all Oblicore services was deleted and;

      1. All services start with - Oblicore - *.

      2. All Services start with - PSL*.

      3. All Services start with Current Status *.

      4. Delete the needed services from command line with SC.EXE

        1. SC.exe delete "ServiceName".

    2. In the components list verify that Oblicore Engine was removed and delete it if needed.

    3. In the IIS Manager - restore the home directory to Microsoft default or other folder to your choose, usually \Inetpub\wwwroot

      1. Optionally you can rename the site name from Oblicore_Guarantee to other name by your choice.

  3. Restore IIS to the default state.

    1. In the IIS Manager - restore the home directory to Microsoft default or another folder of your choice, usually \Inetpub\wwwroot

    2. Optionally you can rename the site name from Oblicore_Guarantee to another name of your choice.

  4. If this is Oblicore 7.0 or higher, then clean out the message queues.

    1. Delete the og message queues (7.0 and above only). For example, in Windows 2008 they exist under Server Manager as shown below:

      <Please see attached file for image>

      Figure 1

  5. Clean the Registry.

    1. Remove the entire Oblicore key from HKEY_LOCAL_MACHINE \SOFTWARE.

    2. Remove all keys that contain Oblicore in their data at HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\.

      1. You can use regfind.exe to log all

      2. Regfind.exe -p HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\-t REG_SZ Oblicore >Regout1.log

    3. Remove all keys from HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall that contain the REG_SZ with *Oblicore*

      1. Regfind -p HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall -t REG_SZ Oblicore >Regout2.log

      2. The best practice is to validate only display names containing Oblicore to avoid deleting other kits that was installed from a path that contain the name Oblicore.

    4. Remove all keys from HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products contain REG_SZ *Oblicore*

      1. The best practice is to validate only [Prodcuctname] containing Oblicore to avoid deleting other kits that was installed from a path that contain the name Oblicore.

    5. Remove all DWORD from HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDlls contain files that was located at the installation folder (as recorded in the pre-requite step 1,a,i).

    6. Remove the following keys in HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Eventlog\Application

      1. AdaptersListener

      2. Alerts

      3. LogServer

      4. PenaltyWriter

      5. ReportsScheduler

      6. TaskHost

    7. Remove the key HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Eventlog\Oblicore

  6. Clean the Folders.

    1. Delete the folders:

      1. \Program Files (x86)\CA\Cloud Insight (or the relevant location where BSI was installed).

      2. \Inetpub\wwwroot\Oblicore (or the relevant folder where the web folder was installed).

Environment

Release: GATBIL05900-8.3-Business Service Insight-Business Intelligence Layer-(RDL)
Component:

Attachments

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