DSM Explorer will not open
Article ID: 51000
Updated On:
Products
CA Automation Suite for Data Centers - Configuration Automation
CA Client Automation - Asset Management
CA Client Automation - IT Client Manager
CA Client Automation
CA Client Automation - Remote Control
CA Client Automation - Asset Intelligence
CA Client Automation - Desktop Migration Manager
CA Client Automation - Patch Manager
CA IT Asset Manager
CA Software Asset Manager (CA SAM)
ASSET PORTFOLIO MGMT- SERVER
CA Server Automation
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
Issue/Introduction
Description:
Problem
DSM Explorer will not open
- Running %program files%\ca\dsm\sc\egc30n.exe results in the following popup
<Please see attached file for image>
- Clicking OK then displays
<Please see attached file for image>
Environment
- Windows Server 2008 SP2 (Enterprise Edition, Standard Edition, Datacenter Edition) 32- and 64-bit
- Windows Server 2008 R2 (Enterprise Edition, Standard Edition, Web Edition, Datacenter Edition) 64-bit
- Windows Server 2003 R2 SP2 (Enterprise, Standard) 32- and 64-bit
- Windows Server 2003 SP2 (Enterprise, Standard, Web) 32- and 64-bit
- Windows 7 XP Mode (Enterprise, Business, Ultimate) 32- and 64-bit
- Windows Vista SP2 (Enterprise, Business, Ultimate) 32- and 64-bit
- Windows XP Professional SP3 32-bit
- Windows XP Professional SP2 32- and 64-bit
- Windows 7 (Enterprise, Business, Ultimate) 32- and 64-bit
- Windows 7 N (Enterprise, Business, Ultimate) 32- and 64-bit
Solution:
Resolution
- Open Windows Explorer and browse to the drive where ITCM is installed
- Delete or rename the file x:\program
Cause
The presence of this file prevents the path variable being evaluated correctly and thus the Explorer cannot open. From observation this file is created a scheduled task on the computer in question.
Environment
Release: UASIT.99000-11.2-Asset Intelligence
Component:
Component:
Attachments
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