Reconciliation "Add to Ownership Repository" does not add models and assets.

book

Article ID: 5097

calendar_today

Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Reconciliation "Add to Ownership Repository" does not add models and assets.

Cause

You must be at the 14.1.03 + T6EE105 or higher patch level. 

Environment

CA Asset Portfolio Management 14.1

Resolution

Upgrade to 14.1.03 + T6EE105 or higher.

Additional Information

This will allow models to be created with a family of Hardware regardless of what family comes from discovery. This will then allow assets to be created with a family of Hardware and a class of Reconciliation. You can then go back and use the model 'Change Model Asset Family' wizard to update the model and mass update the associated assets to the desired family and class.

Note: Failures may occur if some of the discovered data does not pre-exist in APM e.g. Operating System and Company.