ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

Not able to run Capture Snapshot


Article ID: 5092


Updated On:


CA Identity Manager CA Identity Governance CA Identity Portal CA Risk Analytics CA Secure Cloud SaaS - Arcot A-OK (WebFort) CLOUDMINDER ADVANCED AUTHENTICATION CA Secure Cloud SaaS - Advanced Authentication CA Secure Cloud SaaS - Identity Management CA Secure Cloud SaaS - Single Sign On


Capture Snapshot failed to run generating an error message below:


2016-12-26 13:17:15,919 ERROR [com.netegrity.ims.imrexport.object.UserObjCollector] (Thread-1269) Failed to log to user table: For input string: "01-11-2011"

2016-12-26 13:17:15,919 ERROR [com.netegrity.ims.imrexport.IMRExportController] (Thread-1269) Export for Collector com.netegrity.ims.imrexport.object.UserObjCollector failed: java.lang.Exception: Export for Collector com.netegrity.ims.imrexport.object.UserObjCollector failed


The problem is related to imCreationDate and imLastModifiedDate from UserStore


CA Identity Manager 12.6 SP8 with Jasper Report


To solve this problem delete the content of imCreationDate and imLastModifiedDate attributes and re-run the Capture Snapshot again.