ITCM installation hangs on Linux operating systems with incompatible java

Article Id: 50913

Status: Published

Updated On: 14-02-2018 07:30

Legacy Id: TEC542624

Products:

CA Automation Suite for Data Centers - Configuration Automation , CA Client Automation - Asset Management , CA Client Automation - IT Client Manager , CA Client Automation , CA Client Automation - Remote Control , CA Client Automation - Asset Intelligence , CA Client Automation - Desktop Migration Manager , CA Client Automation - Patch Manager , CA IT Asset Manager , CA Software Asset Manager (CA SAM) , ASSET PORTFOLIO MGMT- SERVER , CA Server Automation , CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager

Issue/Introduction:

Description:

ITCM installation might hang when incompatible version of java exists on Linux OS (for example gcj java). This happens with both graphical and command line mode installation.

Solution:

Install supported version of Sun Java or disable incompatible version of java and then restart the ITCM installation.

Environment:

Release: UASIT.99000-12.5-Asset Intelligence
Component: