ITCM installation hangs on Linux operating systems with incompatible java

Products

• CA Automation Suite for Data Centers - Configuration Automation
• CA Client Automation - Asset Management
• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Remote Control
• CA Client Automation - Asset Intelligence
• CA Client Automation - Desktop Migration Manager
• CA Client Automation - Patch Manager
• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• CA Server Automation
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Description:

ITCM installation might hang when incompatible version of java exists on Linux OS (for example gcj java). This happens with both graphical and command line mode installation.

Solution:

Install supported version of Sun Java or disable incompatible version of java and then restart the ITCM installation.

Environment

Release: UASIT.99000-12.5-Asset Intelligence
Component: