ITCM installation hangs on Linux operating systems with incompatible java

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Article ID: 50913

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Products

CA Automation Suite for Data Centers - Configuration Automation CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Remote Control CA Client Automation - Asset Intelligence CA Client Automation - Desktop Migration Manager CA Client Automation - Patch Manager CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER CA Server Automation CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Description:

ITCM installation might hang when incompatible version of java exists on Linux OS (for example gcj java). This happens with both graphical and command line mode installation.

Solution:

Install supported version of Sun Java or disable incompatible version of java and then restart the ITCM installation.

Environment

Release: UASIT.99000-12.5-Asset Intelligence
Component: