How may we restrict the view of Problem Categories, Change Categories, and Issue Categories based on the Category name?

book

Article ID: 50912

calendar_today

Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Description:

When you want to base the views of problem categories, change categories, and issue categories on a category name, you can define a set of constraints in a Data Partition. Data partitions are located under the Security and Role Management node of the Administration tab. This document contains an example of doing so.

Solution:

Figure 1 shows a Data Partition named Test that contains 3 constraints. Each constraint limits the data to categories with names beginning with the string of characters, "EMEA".

For a full description on how to configure Data Partition Constraints, Access Types, and Roles, please consult the product documentation and online help.

Figure 1.

<Please see attached file for image>

Figure 1

Environment

Release:
Component: ARGIS

Attachments

1558698569926000050912_sktwi1f5rjvs16obd.gif get_app