PKIX path building failed error when connecting to an SSL enabled CA Workflow engine in a Change Order Category or Request Area.


Article ID: 50907


Updated On:


CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager



When attempting to attach a CA Workflow process to a Change Order Category or Request Area, the following error message is displayed:

There is a problem accessing CA Workflow - please try again or contact the administrator. Details: Error accessing PM Service at: https://hostname:8443/pm/services/pmService2Error doing PM login:; nested exception is: PKIX path building failed: unable to find valid certification path to requested target


To remedy this, the root certificate must be imported in to the Java keystore, cacerts.

More information and specifics can be found on the Java site:

And the following very specific example:


Component: ARGIS