SMX000014 error during install on Linux

Products

• CA Automation Suite for Data Centers - Configuration Automation
• CA Client Automation - Asset Management
• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Remote Control
• CA Client Automation - Asset Intelligence
• CA Client Automation - Desktop Migration Manager
• CA Client Automation - Patch Manager

Issue/Introduction

On Unix/Linux Machine, installation of ITCM Agent is failing at beginning with error like this :

 

# ./installdsm 

Preparing interactive install, please wait... 

SMX000014The system platform "Linux" and the product platform "linux" do not match. 

Reason:The product contains a platform specification that does not match the system platform. The platform specification of the product is compared to the system specification (uname -s) and to the list of synonyms (osconv.ini file). 

Action:If you want to install the product on the system, you must either repackage it with the correct platform specification or add the platform specification to the osconv.ini file. 

CA ITCM interactive install: 'sh PifInst' failed with code 14

 

 

<Please see attached file for image>

 

 

 

Environment

Release: UASIT.99000-12.8-Asset Intelligence
Component:

Cause

This problem could occur if file /opt/CA/SharedComponents/installer/conf/osconv.ini is missing or corrupted

Resolution

Copy the file /opt/CA/SharedComponents/installer/conf/osconv.ini from another machine (which has the ITCM Agent already installed).