Install fails during MKS Toolkit setup

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Article ID: 50850

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Updated On:

Products

EHEALTH CA eHealth

Issue/Introduction

Description:

During the installation of CA eHealth, the install exits with the following error:

@@@ <time> Installing MKS Toolkit...
*** Setup exited due to fatal error
*** NutCRACKER installation failed. Check error in %NH_HOME%\log\install\nutcInstall.log

The nutcInstall.log referenced in the CA eHealth install log shows this error:

******* Product: <path to install media>\nutcroot\oe\toolkit.msi
******* Action:
******* CommandLine: **********
MSI (s) (20:80) [<time>]: Note: 1: 2203 2: <path to install media>\nutcroot\oe\toolkit.msi 3: -2147286960
MSI (s) (20:80) [[<time>]: MainEngineThread is returning 1620
MSI (c) (AC:D0) [[<time>]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (AC:D0) [[<time>]: MainEngineThread is returning 1620

If you run setup.exe manually from <path to install media>\nutcroot\oe it returns to the command line with no error and does not launch the MKS Toolkit install splash screen as it should.

Solution:

The problem is bad media which was corrupted either during download or while copying it to the CA eHealth system.

The solution is to re-download the CA eHealth install media.

Environment

Release: LHBASC99000-6.2-eHealth-Live Health Upgrade Elements
Component: