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Tomcat: How to redirect http://<server>:<port>/CAisd/ to http://<server>:<port>/CAisd/pdmweb.exe


Article ID: 50844


Updated On:


CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager


By default, accessing Service Desk using Tomcat via http://<server>:<port>/ automatically redirects to http://<server>:<port>/CAisd/pdmweb.exe . However accessing it <server>:<port>/CAisd/returns a 404 error. How do I redirect this as well?


Service Desk 12.9 and higher


Create the text file:


with the following content:

<meta http-equiv="refresh" content="0;URL=pdmweb.exe">   

It is not necessary to restart Tomcat or Service Desk for this to take effect.