Tomcat: How to redirect http://<server>:<port>/CAisd/ to http://<server>:<port>/CAisd/pdmweb.exe

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Article ID: 50844

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Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

By default, accessing Service Desk using Tomcat via http://<server>:<port>/ automatically redirects to http://<server>:<port>/CAisd/pdmweb.exe . However accessing it <server>:<port>/CAisd/returns a 404 error. How do I redirect this as well?



Environment

Service Desk 12.9 and higher

Resolution

Create the text file:

$NX_ROOT\bopcfg\www\CATALINA_BASE\webapps\CAisd\index.html

with the following content:

<html>   
<head>   
<meta http-equiv="refresh" content="0;URL=pdmweb.exe">   
</head>   
<body>   
</body>   
</html>  

It is not necessary to restart Tomcat or Service Desk for this to take effect.