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Clarity: Collaboration managers get a 401 error when updating action items through the Collaboration tab - Action items page.


Article ID: 50824


Updated On:


Clarity PPM SaaS Clarity PPM On Premise



If any user is a participant or collaboration manager (not a team member) on specific project and tries to close the action item through Project - Collaboration- Action Items Tab he/she will gets an error but the action item status updates properly.

Steps to Reproduce:

1. Create a project.
2. Create a resource.
3. Add the resource in the project as a 'participant' and make him a collaboration manager.
4. Go to 'Collaboration' tab and click on 'Action Items' link.
5. Click 'New' button. Create new action item and assign it to the resource created in step 2.
6. Login out from Clarity and login to Clarity with the newly created resource's login credentials.
7. Open the project which is created in step 1.
8. Go to 'Collaboration' tab and click on 'Action Items' link.
9. Open the Action item which was created in step 5 by clicking on it.
10. Select 'Status' of action item as 'Done' and click on 'Submit' button.

Expected Result: Action Item should be updated without any error.
Actual Result: Action Item is getting updated with error 'Error 401'.

Error Message in Log file shows the following:

WARN 2010-09-16 12:10:13,213 [http-80-Processor9] caching.SecurityObjectCache
Invalid security object key: INVRECORDPAC



  1. Update the Action Item through Overview/Organizer - Action items
    -- OR --

  2. Do not click on the Action Item name, update the action item status from the Collaboration - Action Items page


Resolved in Clarity 12.1.1.

Keywords: CLARITYKB, CLRT-44172, clarity12resolved, clarity1211resolved.


Release: ESPCLA99000-12.1-Clarity-Extended Support Plus