ITCM Agent/Server Installation fails when the source is located on a windows share

Article Id: 50811
Status: Published
Updated On: 21-03-2018 06:11
Legacy Id: TEC537430
Products:
CA Automation Suite for Data Centers - Configuration Automation , CA Client Automation - Asset Management , CA Client Automation - IT Client Manager , CA Client Automation , CA Client Automation - Remote Control , CA Client Automation - Asset Intelligence , CA Client Automation - Desktop Migration Manager , CA Client Automation - Patch Manager , CA IT Asset Manager , CA Software Asset Manager (CA SAM) , ASSET PORTFOLIO MGMT- SERVER , CA Server Automation , CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager
Issue/Introduction:

Description:

ITCM Agent/Server installation might fail when the installation is launched from a windows share mounted onto a Linux Box. This happens when the share is mounted as cifs file system with default options.

You may see the error like below:

SMX000659   File "/mnt/GA/ITCM_r12.5.00_DVD2/LinuxProductFiles_x86/setup/[email protected]" is not a regular file.

Reason: You entered a file name that is not a regular file.
Action: Enter a correct file name.

Solution:

To resolve installation problem, the following mount command can be used to access the windows share.

mount -t cifs -o username=<username>,password=<password>,nounix,noserverino <Share location> <MountLocation>

Environment:

Release: UASIT.99000-12.5-Asset Intelligence
Component: