ITCM Agent/Server Installation fails when the source is located on a windows share

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Article ID: 50811

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Updated On:

Products

CA Automation Suite for Data Centers - Configuration Automation CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Remote Control CA Client Automation - Asset Intelligence CA Client Automation - Desktop Migration Manager CA Client Automation - Patch Manager CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER CA Server Automation CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Description:

ITCM Agent/Server installation might fail when the installation is launched from a windows share mounted onto a Linux Box. This happens when the share is mounted as cifs file system with default options.

You may see the error like below:

SMX000659   File "/mnt/GA/ITCM_r12.5.00_DVD2/LinuxProductFiles_x86/setup/[email protected]" is not a regular file.

Reason: You entered a file name that is not a regular file.
Action: Enter a correct file name.

Solution:

To resolve installation problem, the following mount command can be used to access the windows share.

mount -t cifs -o username=<username>,password=<password>,nounix,noserverino <Share location> <MountLocation>

Environment

Release: UASIT.99000-12.5-Asset Intelligence
Component: