ITCM Agent/Server Installation fails when the source is located on a windows share

Products

• CA Automation Suite for Data Centers - Configuration Automation
• CA Client Automation - Asset Management
• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Remote Control
• CA Client Automation - Asset Intelligence
• CA Client Automation - Desktop Migration Manager
• CA Client Automation - Patch Manager
• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• CA Server Automation
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Description:

ITCM Agent/Server installation might fail when the installation is launched from a windows share mounted onto a Linux Box. This happens when the share is mounted as cifs file system with default options.

You may see the error like below:

SMX000659   File "/mnt/GA/ITCM_r12.5.00_DVD2/LinuxProductFiles_x86/setup/[email protected]" is not a regular file.

Reason: You entered a file name that is not a regular file.
Action: Enter a correct file name.

Solution:

To resolve installation problem, the following mount command can be used to access the windows share.

mount -t cifs -o username=<username>,password=<password>,nounix,noserverino <Share location> <MountLocation>

Environment

Release: UASIT.99000-12.5-Asset Intelligence
Component: