What is the meaning of the count enclosed in parentheses in the Knowledge Search results message: "Searched for test(3) in all categories using Any Word".

Products

• CA Service Desk Manager
• CA Service Management - Service Desk Manager

Issue/Introduction

This document explains how to interpret the count in the message and how to omit the count from the message if desired.

Environment

CA Service Desk Manager - all versions

Resolution

The count within the parentheses is the total number of documents in the knowledge base that contain at least one occurrence of the string.

For example, when searching for the string "test", if three (3) documents each contain the string "test" at least once, then "test(3)" is displayed in the message. See image below.

The count is not filtered according to the specified search criteria. So, it may not match the number of documents that are listed. Additionally, the count only includes documents that have been processed already by the Knowledge Index Utility (pdm_k_reindex). So, documents which contain the specified string, but which have been published after the most recent pdm_k_reindex has been executed are not included in the count.

To turn off the parenthesized count, add the following to the NX_ROOT/NX.env file and recycle the CA SDM service for the change to take effect:

@EBR_SHOW_WORDS_DF=No

 

Additional Information

When should I run pdm_k_reindex?