CA PPM Jaspersoft Label Names getting Garbled using accented character like é è à or Japanese character

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

CA PPM Jaspersoft Label Names getting Garbled using accented character like é è à  or Japanese character

 

Steps to Reproduce 

1. Login to PPM and open Advanced reporting and Click 'create' for Domains. 
2. Define Name in Japanese.(input æ–°è¦�ドメイン１)  and define some setting like Name, Save location and Data Source. 
3. Click Submit button and return to Domain list and after save you will need Domain Name is Garbled

OR

1. Edit any out of box domain 
2. Go to display tab and choose an attribute example Project Name and append accent é è à 
3. Go to any other tab and switch back to Display tab and ideally you should see Project name é è à but you will see Project Name é è à which is garbled 

Cause

This is a bug CLRT-81067

Environment

CA PPM 14.3,14.4

Resolution

This bug is fixed in 14.4 patch 4 and also targeted for 14.3 (Upcoming Patch)