CA PPM Jaspersoft Label Names getting Garbled using accented character like é è à or Japanese character

Article Id: 5076
Status: Published
Updated On: 14-02-2018 08:11
Legacy Id: TEC1577917
Products:
CLARITY PPM FOR ITG , CA Project & Portfolio Management , CLARITY PPM FEDERAL , CA Project & Portfolio Management SAAS , STARTER PACK-CLARITY PPM
Issue/Introduction:

CA PPM Jaspersoft Label Names getting Garbled using accented character like é è à  or Japanese character

 

Steps to Reproduce 

  1. Login to PPM and open Advanced reporting and Click 'create' for Domains. 
  2. Define Name in Japanese.(input æ–°è¦�ドメイン１)  and define some setting like Name, Save location and Data Source. 
  3. Click Submit button and return to Domain list and after save you will need Domain Name is Garbled

OR

  1. Edit any out of box domain 
  2. Go to display tab and choose an attribute example Project Name and append accent é è à 
  3. Go to any other tab and switch back to Display tab and ideally you should see Project name é è à but you will see Project Name é è à which is garbled 

Cause:

This is a bug CLRT-81067

Environment:

CA PPM 14.3,14.4

Resolution:

This bug is fixed in 14.4 patch 4 and also targeted for 14.3 (Upcoming Patch)