CANET joindomain fails with Error 1326 Wrong userid or password

Products

• CA Automation Suite for Data Centers - Configuration Automation
• CA Client Automation - Asset Management
• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Remote Control
• CA Client Automation - Asset Intelligence
• CA Client Automation - Desktop Migration Manager
• CA Client Automation - Patch Manager
• CA Server Automation

Issue/Introduction

Description:

Problem

• After upgrade to r12.5 OSImages can no longer join the AD Domain as part of the OS Installation.
  
  
• Receives "Error 1326 Wrong userid or password".
  
  
• New Images work fine.
  
  

Environment

• ITCM r12.5
  
  

Cause

• ITCM r12.5 uses a stronger encryption algorithm than r11.2.
  
  

Solution:

Follow the steps below to update the OSImage:

1. Open the "Update OS Image Wizard"
   
   

   <Please see attached file for image>

   
   
   
2. Select the Osimage to update
   
   

   <Please see attached file for image>

   
   
   
3. Select "Update Image to be compatible with the new release of CA It Client Manager"
   
   

   <Please see attached file for image>

   
   
   
4. Specify the Domain Manager and security credentials
   
   

   <Please see attached file for image>

   
   
   
5. Review the Summary and click "Finish"
   
   

   <Please see attached file for image>

   
   
   
6. The Wizard tells you the update has completed.
   
   

   <Please see attached file for image>

   

Environment

Release:
Component: DTSVMG