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HTTP-403 error returned when trying to Login into OneClick for CA eHealth (OCE)

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Article ID: 50742

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Updated On:

Products

CA eHealth

Issue/Introduction

Description:

The message below is noticed when logging into OCE console.

Error message: HTTP-403 The server portion of OneClickEH (the "CMI") seems to be broken

<Please see attached file for image>

Figure 1

Solution:

The error message is actually noticed while logging into the OneClick console when you have a proxy setting enabled in the Internet Explorer options.

Disabling the proxy setting from Internet Options should resolve this issue.

Environment

Release:
Component: EHOCE

Attachments

1558698450147000050742_sktwi1f5rjvs16o9v.gif get_app
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