Error: The Cognos Gateway is unable to connect to the Cognos BI server

Products

• CA eHealth

Issue/Introduction

Description:

When selecting the Report Center tab on the eHealth web interface, the user receives the following error message:

Cognos Business Intelligence
The Cognos Gateway is unable to connect to the Cognos BI server. The server may be unavailable, or the gateway may not be correctly configured.

Solution:

1. Verify that Report Center processes/services are running. If not, start them:
   Solaris: nhReportCenter start
   Windows: start the eHealth ReportCenter:9301 service
   
   
2. If the service was running but access to the Report Center tab fails, shut down the processes/service and go to step 3.
   
   
3. Verify that Report Center processes are not active and run the following two commands:
   nhRptCtrConfig -action importConfig
   nhRptCtrConfig -action updateDatabaseAccess

Environment

Release: LHBASC99000-6.2-eHealth-Live Health Upgrade Elements
Component: