Error: The Cognos Gateway is unable to connect to the Cognos BI server

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Article ID: 50740

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Updated On:

Products

EHEALTH CA eHealth

Issue/Introduction

Description:

When selecting the Report Center tab on the eHealth web interface, the user receives the following error message:

Cognos Business Intelligence
The Cognos Gateway is unable to connect to the Cognos BI server. The server may be unavailable, or the gateway may not be correctly configured.

Solution:

  1. Verify that Report Center processes/services are running. If not, start them:
    Solaris: nhReportCenter start
    Windows: start the eHealth ReportCenter:9301 service

  2. If the service was running but access to the Report Center tab fails, shut down the processes/service and go to step 3.

  3. Verify that Report Center processes are not active and run the following two commands:
    nhRptCtrConfig -action importConfig
    nhRptCtrConfig -action updateDatabaseAccess

Environment

Release: LHBASC99000-6.2-eHealth-Live Health Upgrade Elements
Component:
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