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Error: The Cognos Gateway is unable to connect to the Cognos BI server


Article ID: 50740


Updated On:


CA eHealth



When selecting the Report Center tab on the eHealth web interface, the user receives the following error message:

Cognos Business Intelligence
The Cognos Gateway is unable to connect to the Cognos BI server. The server may be unavailable, or the gateway may not be correctly configured.


  1. Verify that Report Center processes/services are running. If not, start them:
    Solaris: nhReportCenter start
    Windows: start the eHealth ReportCenter:9301 service

  2. If the service was running but access to the Report Center tab fails, shut down the processes/service and go to step 3.

  3. Verify that Report Center processes are not active and run the following two commands:
    nhRptCtrConfig -action importConfig
    nhRptCtrConfig -action updateDatabaseAccess


Release: LHBASC99000-6.2-eHealth-Live Health Upgrade Elements