Upgrade fails with "Could not contact database 'mdb' on server 'server_name' (instance'MSSQLSERVER.1433').

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Article ID: 50732

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Updated On:

Products

CA Automation Suite for Data Centers - Configuration Automation CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Remote Control CA Client Automation - Asset Intelligence CA Client Automation - Desktop Migration Manager CA Client Automation - Patch Manager CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER CA Server Automation CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Description:

Problem

  • Upgrade from ITCM r12 SP1 to R12.5 fails with:

<Please see attached file for image>

Figure 1

Environment

  • Microsoft Windows 2003 Server Service Pack 2 (Build 3790)
  • Microsoft SQL Server 2005 Service Pack 2

Solution:

Resolution

  • Manually install ETPKI from the ITCM DVD

    The setup for CAPKI is located on the CA ITCM installation media (CD/DVD) in the WindowsProductFiles_x86\CAPKI directory.

    To install the CAPKI libraries, use the following command line:

    setup install caller=CADSMCAPKI

  • Retry upgrade of ITCM.

Cause

  • Incompatible version of ETPKI installed prevents the decryption of the ca_itrm users password.

Environment

Release: UASIT.99000-12.5-Asset Intelligence
Component:

Attachments

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