Upgrade fails with "Could not contact database 'mdb' on server 'server_name' (instance'MSSQLSERVER.1433').
Article ID: 50732
CA Client Automation - IT Client Manager
CA Client Automation
Upgrade from ITCM r12 SP1 to R12.5 fails with:
Incompatible version of ETPKI installed prevents the decryption of the ca_itrm users password.
- Microsoft Windows 2003 Server Service Pack 2 (Build 3790)
- Microsoft SQL Server 2005 Service Pack 2
- Manually install ETPKI from the ITCM DVD
The setup for CAPKI is located on the CA ITCM installation media (CD/DVD) in the WindowsProductFiles_x86\CAPKI directory.
To install the CAPKI libraries, use the following command line:
setup install caller=CADSMCAPKI
- Retry upgrade of ITCM.