Description:
Occasionally if CA Business Intelligence is initially configured with a blank administrator password and then later the administrator password is changed, the following error is received when either accessing Infoview or dashboards within Infoview: The PMUser account is missing or corrupted. (EPM 03007) AA2209 Enterprise authentication could not log you on. Please make sure your logon information is correct. (FWB 00008)
Solution:
This error occurs when the PMUser account is missing or has been corrupted in initialization configuration properties file.
To resolve, perform the following:
- Create a user in the BOXI Central Management Console with username 'testuser' and no password. Add the user to the BOXI administrator group
- Modify the initconfig.properties file on the BOXI server - located in the '<BOXI install folder>\CommonReporting3\Dashboard and Analytics 12.0' directory
Modify the file to use 'testuser' (created in step #1) as the username and the empty password
- Recycle ALL BOXI services via the Central Configuration Manager
- Login to Infoview and click Open->Dashboard and Analytics setup
- Click the 'System User' link under 'System Setup'
- In the initialization user section, insert username as 'administrator' and insert the BOXI administrator password in password field and click apply.
- Login to the BOXI Central Management Console as the BOXI administrator user.
- Delete the testuser user created in step #1
- Verify that the 'PMUser' error no longer occurs when accessing Infoview.