Installation of Content Import Client fails with the error 1603

Article Id: 50714
Status: Published
Updated On: 21-03-2018 06:12
Legacy Id: TEC546458
Products:
CA Automation Suite for Data Centers - Configuration Automation , CA Client Automation - Asset Management , CA Client Automation - IT Client Manager , CA Client Automation , CA Client Automation - Remote Control , CA Client Automation - Asset Intelligence , CA Client Automation - Desktop Migration Manager , CA Client Automation - Patch Manager , CA IT Asset Manager , CA Software Asset Manager (CA SAM) , ASSET PORTFOLIO MGMT- SERVER , CA Server Automation , CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager
Issue/Introduction:

Description:

During the installation of the CA ITCM Domain Manager the following error occurs:

The installation of "Content Import Client" failed.
Return Code: 1603

<Please see attached file for image>

Figure 1

In %TEMP%\CICSetup.log the following is observed: 

17:01:03 User: ca_itrm_CIC
17:01:03 Password: ********
17:01:03 Port: 1433
17:01:03 MDB Name: mdb
17:01:03 Driver: C:\Users\gueguenr\AppData\Local\Temp\{74D3970B-DABA-4FB3-BD31-A8DD9A8B8818}\
17:01:04 SQL Server CA-MDB validation failed
17:01:06 Installation aborted
 
 
and in %TEMP%\CICSetupCmd.log the following lines are seen:
17:01:03 Setup Started 3-24-2011 17:01:03
17:01:03 
CheckSQLServer.bat Started 
05:01 PM
Verifying jre installation.

CICSetupCmd.log stops just after this line "Verifying jre installation."

Solution:

This problem occurs on Windows machine with specific language set (eg: 874 - Windows Thai)

Solution :

  • Copy the file <CAITCM_SOURCE_PATH>\WindowsProductFiles_x86\CIC\jre\lib\ext\charsets.jar to <CAITCM_SOURCE_PATH>\WindowsProductFiles_x86\CIC\jre\lib
  • Retry the installation.

Environment:

Release: UASIT.99000-12.5-Asset Intelligence
Component:

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