The notes created on a timesheet for a resource store the resource user name value. When the resource user name is modified through the Clarity administration tool, the existing notes are not updated with the new user name and therefore will no longer appear.
Steps to Reproduce:
Expected Result: The notes created on the timesheet as the previous username still exists when the username is changed in Clarity.
Actual Result: The notes on the original timesheet disappear when the username is changed.
The timesheet notes are stored in the PRNOTE table. The 'prcreatedby' and 'prmodby' fields are not updated when the user name is updated from the Clarity Admin Tool.
Change the username back to the original username via the Clarity Admin Tool and the Notes appear on the timesheet.
This issue has been documented as CLRT-59398 and is assigned to development for review. If you are experiencing this problem and the workaround above does not significantly help, please contact CA Clarity Technical Support.
Keywords: CLARITYKB, CLRT-59398, clarity12open.
Release: ESPCLA99000-12.1-Clarity-Extended Support Plus