Attachments may fail to upload if the "Upload Path" for Service Desk/CMDB Attachment Repositories contain the special character of a backslash "\" as the final character.
It may cause the following symptoms:
The default URL used in the Service Desk Manager "Upload Path" is written only using forward slashes "/" and does not include a terminating slash.
Leaving out the terminating backslash in the URL, and using a path similar in structure to that provided out-of-the-box will avoid this error.
The Attachment Repository setup is located under the Administration tab. See the Attachments Library, Repositories, right click on each Repository and choose Edit, Upload Path.
Correct Usage - Note the forward slashes and lack of terminating slash:
<Please see attached file for image>
Incorrect Usage - has a terminating backslash.
Also incorrect for the same reason, although the other backslashes do not cause the parse problem: