Identity Manager cannot connect to Jasper report server

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Article ID: 5069

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Updated On:

Products

CA Identity Manager CA Identity Governance CA Identity Portal CA Risk Analytics CA Secure Cloud SaaS - Arcot A-OK (WebFort) CLOUDMINDER ADVANCED AUTHENTICATION CA Secure Cloud SaaS - Advanced Authentication CA Secure Cloud SaaS - Identity Management CA Secure Cloud SaaS - Single Sign On

Issue/Introduction

The identity portal shows a log of jgroup WARNlines and does not load:

WARN org.jgroups.protocols.pbcast.GMS - SOMESERVER-53591: JOIN(SOMESERVER-53591) sent to SOMESERVER-37379 timed out (after 3000 ms), on try 6

Cause

This issue is benign and can be safely ignored.

It relates to clustering.

The Identity Portal should start after 10-15 minutes.

 

 

Environment

Identity Portal 14.0Virtual Appliance 14.0

Resolution

In order to avoid waiting the 10-15 minutes and seeing the WARN messages in the logs, you can clean the JGROUPING table in the database.

Additional Information

N/A