The Export button does not work on a list screen resulting from a Search using IE Browser.

Article Id: 50674
Status: Published
Updated On: 14-02-2018 07:22
Legacy Id: TEC547013
Products:
CA IT Asset Manager , CA Software Asset Manager (CA SAM) , ASSET PORTFOLIO MGMT- SERVER , SUPPORT AUTOMATION- SERVER , CA Service Desk Manager - Unified Self Service , KNOWLEDGE TOOLS , CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager
Issue/Introduction:

Description:

Clicking on the export button from a request list does not display a pop up window allowing the user to export and save the file in MS Excel format.

Solution:

To resolve the issue,

  1. Enable the "File download" and "Automatic prompt for download" options in the Internet Explorer security settings. See Figure 1 below.

  2. Perform the following changes in the file NX_ROOT\bopcfg\www\CATALINA_BASE\webapps\CAisd\WEB-INF\web.xml :

    From

    <param-name>save_as_dialog</param-name> <param-value>NO</param-value>
    To

    <param-name>save_as_dialog</param-name> <param-value>YES</param-value>

  3. Save the file and restart the Service Desk services.

    You should now be able to export the search list to an excel file.

    Figure 1.

    <Please see attached file for image>

    Figure 1

Environment:

Release:
Component: ARGIS

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