The Export button does not work on a list screen resulting from a Search using IE Browser.

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• KNOWLEDGE TOOLS
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Description:

Clicking on the export button from a request list does not display a pop up window allowing the user to export and save the file in MS Excel format.

Solution:

To resolve the issue,

1. Enable the "File download" and "Automatic prompt for download" options in the Internet Explorer security settings. See Figure 1 below.
   
   
2. Perform the following changes in the file NX_ROOT\bopcfg\www\CATALINA_BASE\webapps\CAisd\WEB-INF\web.xml :
   
   From
   
   <param-name>save_as_dialog</param-name> <param-value>NO</param-value>
   To
   
   <param-name>save_as_dialog</param-name> <param-value>YES</param-value>
   
   
3. Save the file and restart the Service Desk services.
   
   You should now be able to export the search list to an excel file.
   
   Figure 1.
   
   

   <Please see attached file for image>

   

Environment

Release:
Component: ARGIS