The Export button does not work on a list screen resulting from a Search using IE Browser.
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Article ID: 50674
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Updated On:
Products
CA IT Asset ManagerCA Software Asset Manager (CA SAM)ASSET PORTFOLIO MGMT- SERVERSUPPORT AUTOMATION- SERVERCA Service Desk Manager - Unified Self ServiceKNOWLEDGE TOOLSCA Service Management - Asset Portfolio ManagementCA Service Management - Service Desk Manager
Issue/Introduction
Description:
Clicking on the export button from a request list does not display a pop up window allowing the user to export and save the file in MS Excel format.
Solution:
To resolve the issue,
Enable the "File download" and "Automatic prompt for download" options in the Internet Explorer security settings. See Figure 1 below.
Perform the following changes in the file NX_ROOT\bopcfg\www\CATALINA_BASE\webapps\CAisd\WEB-INF\web.xml :
From
<param-name>save_as_dialog</param-name><param-value>NO</param-value> To