The Export button does not work on a list screen resulting from a Search using IE Browser.

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Article ID: 50674

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Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Description:

Clicking on the export button from a request list does not display a pop up window allowing the user to export and save the file in MS Excel format.

Solution:

To resolve the issue,

  1. Enable the "File download" and "Automatic prompt for download" options in the Internet Explorer security settings. See Figure 1 below.

  2. Perform the following changes in the file NX_ROOT\bopcfg\www\CATALINA_BASE\webapps\CAisd\WEB-INF\web.xml :

    From

    <param-name>save_as_dialog</param-name> <param-value>NO</param-value>
    To

    <param-name>save_as_dialog</param-name> <param-value>YES</param-value>

  3. Save the file and restart the Service Desk services.

    You should now be able to export the search list to an excel file.

    Figure 1.

    <Please see attached file for image>

    Figure 1

Environment

Release:
Component: ARGIS

Attachments

1558698552252000050674_sktwi1f5rjvs16obq.gif get_app