Get blank screen returned when attempting to connect to the CA Mainframe Software Manager URL defined by your site

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Article ID: 50662

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Updated On:

Products

CA Compress Data Compression for MVS CA Compress Data Compression for Fujitsu CA Datacom - DB CA Datacom CA Datacom - AD CA Datacom - Server CA Mainframe Software Manager (Chorus Software Manager) CA MICS Resource Management CA CIS CA Common Services for z/OS CA 90s Services CA Database Management Solutions for DB2 for z/OS CA Common Product Services Component CA Common Services CA ecoMeter Server Component FOC CA Easytrieve Report Generator for Common Services CA Infocai Maintenance CA IPC Unicenter CA-JCLCheck Common Component CA Mainframe VM Product Manager CA Chorus Software Manager CA On Demand Portal CA Service Desk Manager - Unified Self Service CA PAM Client for Linux for zSeries CA Mainframe Connector for Linux on System z CA Graphical Management Interface CA Web Administrator for Top Secret CA CA- Xpertware CA Datacom/AD

Issue/Introduction

Description:

All CA Mainframe Software Manager related address spaces are up and running, and user is attempting to connect to the CA Mainframe Software Manager GUI, and they type the URL address, which is something like http://nnn.nnn.nnn.nnn:ppppp/ where 'n' is the IP address or hostname, and 'p' is the port number, nothing is returned except a blank screen and the browser status bar reads 'done'.

Solution:

Ensure that you specify /MSM, or the full name of http://nnn.nnn.nnn:ppppp/MSM as the full URL address. Without the /MSM specification at the end, you will only get a blank screen returned and the browser status will be set as 'done'.

Environment

Release:
Component: MSM