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Get blank screen returned when attempting to connect to the CA Mainframe Software Manager URL defined by your site

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Article ID: 50662

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Updated On:

Products

Compress Data Compression for MVS Compress Data Compression for Fujitsu Datacom DATACOM - AD Mainframe Software Manager (Chorus Software Manager) MICS Resource Management CIS COMMON SERVICES FOR Z/OS 90S SERVICES DATABASE MANAGEMENT SOLUTIONS FOR DB2 FOR Z/OS COMMON PRODUCT SERVICES COMPONENT Common Services CA ECOMETER SERVER COMPONENT FOC EASYTRIEVE REPORT GENERATOR FOR COMMON SERVICES INFOCAI MAINTENANCE IPC UNICENTER JCLCHECK COMMON COMPONENT Mainframe VM Product Manager CHORUS SOFTWARE MANAGER CA ON DEMAND PORTAL CA Service Desk Manager - Unified Self Service PAM CLIENT FOR LINUX ON MAINFRAME MAINFRAME CONNECTOR FOR LINUX ON MAINFRAME GRAPHICAL MANAGEMENT INTERFACE WEB ADMINISTRATOR FOR TOP SECRET Xpertware

Issue/Introduction

Description:

All CA Mainframe Software Manager related address spaces are up and running, and user is attempting to connect to the CA Mainframe Software Manager GUI, and they type the URL address, which is something like http://nnn.nnn.nnn.nnn:ppppp/ where 'n' is the IP address or hostname, and 'p' is the port number, nothing is returned except a blank screen and the browser status bar reads 'done'.

Solution:

Ensure that you specify /MSM, or the full name of http://nnn.nnn.nnn:ppppp/MSM as the full URL address. Without the /MSM specification at the end, you will only get a blank screen returned and the browser status will be set as 'done'.

Environment

Release:
Component: MSM