Can alarms in Spectrum OneClick be escalated to Level 2 and Level 3 teams automatically from within an organization?
If an alarm triggers in OneClick and if it is not acknowledged, there may be a need to escalate the alarm to the next level. The solution described here will help us to notify the Level 2 and Level 3 teams within an internal organization if an alarm was not taken care of for a certain duration.
Please follow the below steps in order to escalate the alarm to L 2 and L 3 teams if it has not been acknowledged for a certain duration
Please reference the "Event Configuration" and "Spectrum Alarm Notification Manager (SANM)" sections of the documentation for more information.