SwCM and ITCM Heuristic and Signature scans

book

Article ID: 50612

calendar_today

Updated On:

Products

CA Automation Suite for Data Centers - Configuration Automation CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Remote Control CA Client Automation - Asset Intelligence CA Client Automation - Desktop Migration Manager CA Client Automation - Patch Manager CA Compliance Manager for z/OS CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Description:

Can both Heuristic and Signature scans be enabled in ITCM when integrated with SwCM? Will this affect the reporting results?

Solution:

SwCM reports on ALL discovered software reported by inventory tools. In effect, using both heuristic and signature scan is like having two sources report inventory data for the same machine, which creates the potential for duplicate reporting. There are some potential workarounds, but the recommendation would be to use one method or the other.

Environment

Release:
Component: BITCM