Error in cic.log "CIC terminated due to an error"

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Article ID: 50609

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Products

CA Automation Suite for Data Centers - Configuration Automation CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Remote Control CA Client Automation - Asset Intelligence CA Client Automation - Desktop Migration Manager CA Client Automation - Patch Manager CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER CA Server Automation CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Description:

If the Software Content Download job runs in an error, check the C:\Program Files\CA\SC\CIC\logs\CIC.log

Following error may be contained:

Unexpected error detected for cycle:1Cycle 1 completed with status: ERROR. Elapsed time 1 minute.CIC terminated due to an error

Solution:

This problem may be caused due to a problem with the SQL cicuser login.

Things to check:

  1. Check if the cicuser login is able to logon to the MDB remotely by manually opening SQL Management Studio and specifying the SQL Login for cicuser and verifying access.

  2. Check that the cicuser user is not locked in SQL Server.

    In "SQL Server Management Studio", go to Security/Logins. Right click on the cicuser and select properties in the popup menu.

    Click on status and unlock the account. If the account is locked then modify the password in order to respect the password policy rules.

  3. If the cicuser password has been changed then execute the command below in order to update it in the CIC config file:

    util.bat -d domainmanagername newpassword

Environment

Release: UASIT.99000-12-Asset Intelligence
Component: