Message DSM Service Failed

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Article ID: 50597

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Products

CA Automation Suite for Data Centers - Configuration Automation CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Remote Control CA Client Automation - Asset Intelligence CA Client Automation - Desktop Migration Manager CA Client Automation - Patch Manager CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER CA Server Automation CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Description:

Using Patch Management, after accepting approx 100 patches, you can see the message "DSM Service Failed" in the System Status portlet.

The related upm.log shows the following error messages:

FATAL ?com.ca.unicenter.upm.eventmanager? - java.util.NoSuchElementException: Could not create a validated object
FATAL ?com.ca.unicenter.upm.eventmanager? - org.apache.commons.pool.impl.GenericObjectPool.borrowObject(GenericObjectPool.java:851)
ERROR ?com.ca.unicenter.upm.decision? - Error creating Negative Patch Instance Query
ERROR ?com.ca.unicenter.upm.decision? - Error processing Accepted Patch Microsoft .NET Framework 3.5 SP1 {d0667948-a7c7-4142-8866-a79be0a8a1bb}
FATAL ?com.ca.unicenter.upm.decision? - Error processing Accepted Patch Microsoft .NET Framework 3.5 SP1 {d0667948-a7c7-4142-8866-a79be0a8a1bb}

Solution:

In the UPM Administration tab->DSM, correct the following items:

  1. Web Service URL - The value of the WAC_URL appearing in file C:\Program Files\CA\DSM\Web Console\webapps\wac\WEB-INF\classes\com\ca\wac\config\wacconfig.properties has to be pasted in here.

  2. DSM User name has to be modified to use the following correct format:
    winnt://<itcm_manager>/<username>

  3. The user configured in step 2, should have enough rights in ITCM (see ITCM security profiles).

Environment

Release: UASIT.99000-12.5-Asset Intelligence
Component: