Reports Missing AD Data.

Article Id: 50535

Status: Published

Updated On: 14-02-2018 07:21

Legacy Id: TEC542638

Products:

CA Automation Suite for Data Centers - Configuration Automation , CA Client Automation - Asset Management , CA Client Automation - IT Client Manager , CA Client Automation , CA Client Automation - Remote Control , CA Client Automation - Asset Intelligence , CA Client Automation - Desktop Migration Manager , CA Client Automation - Patch Manager , CA IT Asset Manager , CA Software Asset Manager (CA SAM) , ASSET PORTFOLIO MGMT- SERVER , CA Server Automation , CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager

Issue/Introduction:

Description:

Problem

When creating a Report on Computers or Users if a field is selected that should contain data from the integrated Directory this field does not report any data.

Environment

DSM R11.2 SP4
ITCM r12.0 GA
ITCM R12.0 SP1
Non Specific OS

Cause

Problem first occurred after upgrade to SP4, the report worked fine on earlier versions.

Solution:

For R11.2 SP4 a test fix is available from support. Please log an issue and request the fix for problem DTSVMG #1312
For R12 please the fix has been published within the r12 SP1 C1 patch RO23682 which can be downloaded from support.ca.com.

Environment:

Release: UASIT.99000-11.2-Asset Intelligence
Component: