ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.
Reports Missing AD Data.
Article ID: 50535
Updated On:
Products
CA Automation Suite for Data Centers - Configuration Automation
CA Client Automation - Asset Management
CA Client Automation - IT Client Manager
CA Client Automation
CA Client Automation - Remote Control
CA Client Automation - Asset Intelligence
CA Client Automation - Desktop Migration Manager
CA Client Automation - Patch Manager
CA IT Asset Manager
CA Software Asset Manager (CA SAM)
ASSET PORTFOLIO MGMT- SERVER
CA Server Automation
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
Issue/Introduction
Description:
Problem
When creating a Report on Computers or Users if a field is selected that should contain data from the integrated Directory this field does not report any data.
Environment
- DSM R11.2 SP4
- ITCM r12.0 GA
- ITCM R12.0 SP1
- Non Specific OS
Cause
- Problem first occurred after upgrade to SP4, the report worked fine on earlier versions.
Solution:
- For R11.2 SP4 a test fix is available from support. Please log an issue and request the fix for problem DTSVMG #1312
- For R12 please the fix has been published within the r12 SP1 C1 patch RO23682 which can be downloaded from support.ca.com.
Environment
Release: UASIT.99000-11.2-Asset Intelligence
Component:
Component:
Feedback
Yes
No
Powered by
