Reports Missing AD Data.

Products

• CA Automation Suite for Data Centers - Configuration Automation
• CA Client Automation - Asset Management
• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Remote Control
• CA Client Automation - Asset Intelligence
• CA Client Automation - Desktop Migration Manager
• CA Client Automation - Patch Manager
• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• CA Server Automation
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Description:

Problem

When creating a Report on Computers or Users if a field is selected that should contain data from the integrated Directory this field does not report any data.

Environment

• DSM R11.2 SP4
• ITCM r12.0 GA
• ITCM R12.0 SP1
• Non Specific OS
  
  

Cause

• Problem first occurred after upgrade to SP4, the report worked fine on earlier versions.
  
  

Solution:

• For R11.2 SP4 a test fix is available from support. Please log an issue and request the fix for problem DTSVMG #1312
• For R12 please the fix has been published within the r12 SP1 C1 patch RO23682 which can be downloaded from support.ca.com.

Environment

Release: UASIT.99000-11.2-Asset Intelligence
Component: