Description:
This document covers the possible solutions in case of an error while upgrading from EEM 8.2 (with Ingres) to EEM 8.4 (without Ingres)
Possible Error Messages during a unsuccessful upgrade:
Could not migrate CA Directory to the latest version - Fatal error during installation.
Failed to uninstall caller id 'CA iTechnology iPoz'.
Cannot delete Iglkdata: It is being used by another person or program.
Close any programs that might be using the file and try again
Solution:
In case of any of the above error message being encountered during upgrade from EEM 8.2.x to EEM 8.4.x, follow the below procedure
- Stop iGateway - This can be achieved either from the Services.msc or using the command line "net stop igateway"
- Go to Start -> run --> type "services.msc"
- Locate the "iTechnology iGateway" service
- Right click on the service name and select stop.
- Stop Ingres - This can be achieved from the Services.msc
Stop Ingres (follow below steps)
- Go to Start -> Run -> services.msc
- Stop the Ingres Intelligent Database [EI] Service
- A pop-up will come up regarding the 2 following dependent services needing to be stopped:
eTrust Directory - iTechPoz-<name of machine>
eTrust Directory - iTechPoz-<name of machine>-Router
- Click on the Yes button
- After completing this step, close the Windows Services dialog
- Next open a command prompt, and execute "ingstop" this will stop if any other Ingress related process.
- To verify if Ingress is shutdown successfully, please verify the "%II_SYSTEM%\ingres\files\memory" folder, this should be empty.
- Re-run the EEM 8.4.x installer to continue with the upgrade process
In case the aboce does not help with the upgrade, do perform the steps below.
- Reboot the server/machine which needs to be upgraded
- Make sure that no web browsers are running/open.
- Make sure that iGateway service is not running, if running stop it / kill it
- To stop follow the steps described above
- To Kill the iGateway process
- Go to Start -> Run -> taskmgr.exe -> Click the Processes tab
-> Click igateway.exe process -> Click End Process button.
- Close the Windows Task Manager.
- Stop Ingress as described above
- Start the upgrade process (execute the EEM 8.4.x installer)