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Is there a way to disable or increase the time delay for the preview text that is displayed when you hover over a clickable link?


Article ID: 50506


Updated On:


CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service CA Service Desk Manager CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager



This article describes how to:

  • Turn off mouseover previews (i.e. or hover text).
  • Increase the delay time between first hovering over a link with your mouse and the display of the link's description.


To disable the display of hover text for a link, perform the following steps:

  1. From the Service Desk tab, click on the View pull-down and then click on Preferences.
  2. In the General settings, check the option "Disable Mouseover Previews" as shown in Figure 1.

    Figure 1. View Preferences

    <Please see attached file for image>

    Figure 1

To increase the delay time between hovering the mouse cursor over a link and the display of the Mouseover Preview, perform the following steps:

  1. From the Administration tab, click on the Options Manager folder to open it, and then click on the Web folder.
  2. Edit the "mouseover_preview_delay_time" option. Enter a new value and Save. For example, change the value from 1000 to 5000 milliseconds.

    Figure 2. mouseover_preview_delay_time option

    <Please see attached file for image>

    Figure 2


Component: ARGIS


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