Is there a way to disable or increase the time delay for the preview text that is displayed when you hover over a clickable link?

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Description:

This article describes how to:

• Turn off mouseover previews (i.e. or hover text).
• Increase the delay time between first hovering over a link with your mouse and the display of the link's description.

Solution:

To disable the display of hover text for a link, perform the following steps:

1. From the Service Desk tab, click on the View pull-down and then click on Preferences.
2. In the General settings, check the option "Disable Mouseover Previews" as shown in Figure 1.
   
   Figure 1. View Preferences
   
   

   <Please see attached file for image>

   
   

To increase the delay time between hovering the mouse cursor over a link and the display of the Mouseover Preview, perform the following steps:

1. From the Administration tab, click on the Options Manager folder to open it, and then click on the Web folder.
2. Edit the "mouseover_preview_delay_time" option. Enter a new value and Save. For example, change the value from 1000 to 5000 milliseconds.
   
   Figure 2. mouseover_preview_delay_time option
   
   

   <Please see attached file for image>

   

Environment

Release:
Component: ARGIS