Known installation issues in APM 12.6 Language pack

book

Article ID: 50498

calendar_today

Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Solution:

Valid for installation on any localized environment

  1. Non-ASCII System password:

    Symptom:
    During installation, Server verification fails when system password has non-ASCII characters.

    Solution:
    The current installer doesn't support non-ASCII characters for passwords. Use only ASCII characters for password.

  2. Reports on Oracle Database on Japanese environment:

    Symptom:
    Unable to open reports on Oracle Database in a Localized environment after applying Japanese Language Pack.

    The following error is thrown when accessing the reports

    "A database error occurred. The database error text is: (CS) "Invalid native charset: JA16SJISTILDE". (WIS 10901)"

    Sample Error Screen Shot:

    <Please see attached file for image>

    Figure 1

    Solution:
    Follow the below steps for the resolution to fix the invalid native charset:

    1. Check the oracle.crs file in the location of "C:\Program Files (x86)\CA\SC\CommonReporting3\BusinessObjects Enterprise 12.0\win32_x86\dataAccess\connectionServer\oracle" and check these character should be added at bottom of the file if not we have to add these code.

      <Please see attached file for image>

      Figure 2

    2. After that we have to update the registry file.

      1. Go to run and type regedit and enter

      2. Go to HKEY_Local_machine->software->oracle-> click on Key_oraDb...

      3. Edit the file NLS_LANG

      4. And change the text instead of:

        JAPANESE_JAPAN.JA16SJISTILDE
        To changed it: JAPANESE_JAPAN.UTF8

      5. Please see the screen shot.

        <Please see attached file for image>

        Figure 3

        <Please see attached file for image>

        Figure 4

Environment

Release: UAPMAC990JPP-12.6-Asset Portfolio Management-Asset Configuration
Component:

Attachments

1558699017878000050498_sktwi1f5rjvs16ohv.gif get_app
1558699016075000050498_sktwi1f5rjvs16ohu.gif get_app
1558699013408000050498_sktwi1f5rjvs16oht.gif get_app
1558699010930000050498_sktwi1f5rjvs16ohs.gif get_app