Known installation issues in APM 12.6 Language pack

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Solution:

Valid for installation on any localized environment

1. Non-ASCII System password:
   
   Symptom:
   During installation, Server verification fails when system password has non-ASCII characters.
   
   Solution:
   The current installer doesn't support non-ASCII characters for passwords. Use only ASCII characters for password.
   
   
2. Reports on Oracle Database on Japanese environment:
   
   Symptom:
   Unable to open reports on Oracle Database in a Localized environment after applying Japanese Language Pack.
   
   The following error is thrown when accessing the reports
   
   "A database error occurred. The database error text is: (CS) "Invalid native charset: JA16SJISTILDE". (WIS 10901)"
   
   Sample Error Screen Shot:
   
   

   <Please see attached file for image>

   
   
   Solution:
   Follow the below steps for the resolution to fix the invalid native charset:
   
   
   1. Check the oracle.crs file in the location of "C:\Program Files (x86)\CA\SC\CommonReporting3\BusinessObjects Enterprise 12.0\win32_x86\dataAccess\connectionServer\oracle" and check these character should be added at bottom of the file if not we have to add these code.
      
      

      <Please see attached file for image>

      
      
      
   2. After that we have to update the registry file.
      
      
      1. Go to run and type regedit and enter
         
         
      2. Go to HKEY_Local_machine->software->oracle-> click on Key_oraDb...
         
         
      3. Edit the file NLS_LANG
         
         
      4. And change the text instead of:
         
         JAPANESE_JAPAN.JA16SJISTILDE
         To changed it: JAPANESE_JAPAN.UTF8
         
         
      5. Please see the screen shot.
         
         

         <Please see attached file for image>

         
         
         

         <Please see attached file for image>

         

Environment

Release: UAPMAC990JPP-12.6-Asset Portfolio Management-Asset Configuration
Component: