Known installation issues in APM 12.6 Language pack
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Article ID: 50498
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Updated On:
Products
CA IT Asset ManagerCA Software Asset Manager (CA SAM)ASSET PORTFOLIO MGMT- SERVERCA Service Management - Asset Portfolio ManagementCA Service Management - Service Desk Manager
Issue/Introduction
Solution:
Valid for installation on any localized environment
Non-ASCII System password:
Symptom: During installation, Server verification fails when system password has non-ASCII characters.
Solution: The current installer doesn't support non-ASCII characters for passwords. Use only ASCII characters for password.
Reports on Oracle Database on Japanese environment:
Symptom: Unable to open reports on Oracle Database in a Localized environment after applying Japanese Language Pack.
The following error is thrown when accessing the reports
"A database error occurred. The database error text is: (CS) "Invalid native charset: JA16SJISTILDE". (WIS 10901)"
Sample Error Screen Shot:
<Please see attached file for image>
Solution: Follow the below steps for the resolution to fix the invalid native charset:
Check the oracle.crs file in the location of "C:\Program Files (x86)\CA\SC\CommonReporting3\BusinessObjects Enterprise 12.0\win32_x86\dataAccess\connectionServer\oracle" and check these character should be added at bottom of the file if not we have to add these code.
<Please see attached file for image>
After that we have to update the registry file.
Go to run and type regedit and enter
Go to HKEY_Local_machine->software->oracle-> click on Key_oraDb...
Edit the file NLS_LANG
And change the text instead of:
JAPANESE_JAPAN.JA16SJISTILDE To changed it: JAPANESE_JAPAN.UTF8