CA Process Automation (ITPAM) does not show the login page.
C2O.LOG shows:
2016-12-22 09:52:19,945 ERROR [com.optinuity.c2o.ucf.UCFPAMConnectorManager] [onnectorManager] UCFPAMConnectorManager failed to initialize UCF Connector
com.ca.catalyst.container.ContainerException
at com.ca.catalyst.container.impl.ContainerImpl.start(ContainerImpl.java:172)
at com.optinuity.c2o.ucf.UCFPAMConnectorManager.initCatalystContainer(UCFPAMConnectorManager.java:165)
at com.optinuity.c2o.ucf.UCFPAMConnectorManager.run(UCFPAMConnectorManager.java:121)
at java.lang.Thread.run(Thread.java:745)
Caused by: java.lang.NullPointerException
at com.ca.catalyst.container.impl.ContainerImpl.processNodeStartup(ContainerImpl.java:187)
at com.ca.catalyst.container.impl.ContainerImpl.start(ContainerImpl.java:166)
... 3 more
The following configuration is set to True in Oasisconfig.properties:
#Specifies whether the Catalyst Process Automation Services is enabled
ucf.connector.enabled=true
And the ITPAM being installed does not make use of the Catalyst Process Automation Services.
Another possible cause may be that NTLM authentication may be enabled despite the presence of EEM for authentication.
In order to resolve this problem, you should proceed as follows:
At this point you should be able to see the main ITPAM login page.
Note that if you are going to make use of the Catalyst Process Automation Services in the future, you will need to change this setting to True again.
Optional: If there is suspicion of NTLM being a point of interference, also consider editing oasisconfig.properties and setting "ntlm.enabled=false"