When pdm_configure is run, the Upload Path for the default repositories is reset to C:/PROGRA~2/CA/SERVIC~1/site/attachments/default/servicedesk/files.
Release : CA Service Desk Manager 17.X
There is a file, $NX_ROOT\data\docres.dat, and the path is stored in that file, which overwrites the data stored in the database.
Locate the following in docres.dat:
{ "3" ,"C:/PROGRA~2/CA/SERVIC~1/site/attachments/default/archived_files" ,"0" ,"" ,"1" ,"0",
"Default Service Desk Repository" ,"0" ,"1002" ,"" ,"http" ,"1001" ,"0",
"" ,"1001",
"Service Desk" ,"C:/PROGRA~2/CA/SERVIC~1/site/attachments/default/servicedesk/files" }
Replace it with this:
{ "3" ,"C:/PROGRA~2/CA/SERVIC~1/site/attachments/default/archived_files" ,"0" ,"" ,"1" ,"0",
"Default Service Desk Repository" ,"0" ,"1002" ,"" ,"http" ,"1001" ,"0",
"" ,"1001",
"Service Desk" ,"your_path_here" }
You also need to modify docres.dat.tpl and replace this:
{ "3" ,"NX_ROOT_UNIX_STYLE_REPLACE/site/attachments/default/archived_files" ,"0" ,"" ,"1" ,"0",
"Default Service Desk Repository" ,"0" ,"1002" ,"" ,"http" ,"1001" ,"0",
"" ,"1001",
"Service Desk" ,"NX_ROOT_UNIX_STYLE_REPLACE/site/attachments/default/servicedesk/files" }
With This:
{ "3" ,"NX_ROOT_UNIX_STYLE_REPLACE/site/attachments/default/archived_files" ,"0" ,"" ,"1" ,"0",
"Default Service Desk Repository" ,"0" ,"1002" ,"" ,"http" ,"1001" ,"0",
"" ,"1001",
"Service Desk" ,"your_path_here" }
If you are still having issues, please open a ticket with CA Support.