How to manually run the Support Diagnostics Utility?

Products

• CA Security Command Center
• CA Data Protection (DataMinder)
• CA User Activity Reporting

Issue/Introduction

If you cannot open the CA Enterprise Log Manager UI to run the Support Diagnostics utility this KB contains instructions on how to manually run it.

Environment

Release:
Component: CAELM

Resolution

1. With SSH, Log into the CAELM server then su to root
    
2. cd to: /opt/CA/SharedComponents/iTechnology
    
3. run: ./LmDiag.sh
   (This can take about 5 minutes to run)
    
4. Once it completes it will generate a file in the iTechnology folder
   (named: <ServerName>_diag.tar.gz)
    
5. Copy the output file(the ...tar.gz file) from the server and attach it to the issue.

Additional Information

Reference:

https://www.youtube.com/watch?v=WKtxBMkHpxY&index=35&list=PLynEdQRJawmyMiyiQOvtT1pBQuc_3oCZz