Report Center error in browser: DPR-ERR-2058

Products

• CA eHealth

Issue/Introduction

Description:

When Report Center is launched from a browser and error is seen:

Error: DPR-ERR-2058 The dispatcher cannot service the request at this time. The dispatcher is still initializing. Contact your administrator if this problem persists.

Solution:

After the Report Center servers are stopped (nhReportCenter stop), do this:

1. Rename $NH_HOME/crn/configuration/caSerial to caSerial.bad
   
   
2. Rename the folder $NH_HOME/crn/configuration/csk to csk.bad
   
   
3. Rename the folder $NH_HOME/crn/configuration/signkeypair to signkeypair.bad
   
   
4. Rename the folder $NH_HOME/crn/configuration/encryptkeypair to encryptkeypair.bad
   
   
5. Navigate to $NH_HOME/crn/configuration.
   
   
6. Rename the file "cogstartup.xml" to "cogstartup.xml.bad".
   
   
7. Copy the file "cogstartup_rptctr.xml" to "cogstartup.xml".
   
   
8. Open cogstartup.xml in an editor and make the following changes:
   
   
   • Replace all instances of CRN_PORT with "9301" (not including the quotes).
     
     
   • Replace all instances of CRN_SERVER_NAME with "eHealth Report Center".
     
     
   • Replace all instances of CRN_HOSTNAME with the name of your eHealth server.
     
     
   • Replace NH_RDBMS_NAME with your Oracle SID, for example "EHEALTH". This would be the current value of the environment var of the same name.
     
     
   • Replace CRN_USER with "crn".
     
     
   • Replace CRN_PASSWORD with the PWD of the Oracle DB user named "crn". By default this is "ehealth".
     
     
9. Copy the modified cogstartup.xml to cogstartup.xml.unencrypted, as a backup.
   
   
10. Launch Cognos configuration by running $NH_HOME/crn/bin/cogconfig.sh (Unix) or cogconfigw.exe (Windows).
    
    Note: on unix you might need to set the DISPLAY variable to a valid X Windows Server before running cogconfig.sh.
    
    
11. Save the configuration using the file-save icon or menu (not export).
    
    
12. Launch the servers.

Rerun the -action testConnection test on the cmdline to see if it works.

Environment

Release: LHBASC99000-6.2-eHealth-Live Health Upgrade Elements
Component: