CA WA Desktop Client loses connection and then reconnects

Products

• DSERIES- SERVER
• CA Workload Automation DE - Scheduler (dSeries)

Issue/Introduction

CA Workload Automation Desktop Client (DC) keeps disconnecting and reconnecting to the DE Server.

Desktop client displays the message: "The connection to the <SERVER ID> server has been lost!"

 

Environment

Component: CA Workload Automation DE

Resolution

The Desktop Client settings can be adjusted to a poor network conditions.

Steps:

1. Login to the Desktop Client and connect to the DE server
   
   
2. Navigate to 'Admin -> Topology -> Server Shared parameter -> Global Client heartbeat interval in minutes'
   
   
3. Change the default value 60 to 120
   
   
4. Click on Save (floppy disk icon)