CA WA Desktop Client loses connection and then reconnects
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CA WA Desktop Client loses connection and then reconnects

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Article ID: 50454

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Updated On:

Products

DSERIES- SERVER CA Workload Automation DE - Scheduler (dSeries)

Issue/Introduction

CA Workload Automation Desktop Client (DC) keeps disconnecting and reconnecting to the DE Server.

Desktop client displays the message: "The connection to the <SERVER ID> server has been lost!"

 

Environment

Component: CA Workload Automation DE

Resolution

The Desktop Client settings can be adjusted to a poor network conditions.

Steps:

  1. Login to the Desktop Client and connect to the DE server

  2. Navigate to 'Admin -> Topology -> Server Shared parameter -> Global Client heartbeat interval in minutes'

  3. Change the default value 60 to 120

  4. Click on Save (floppy disk icon)