CA Workload Automation Desktop Client (DC) keeps disconnecting and reconnecting to the DE Server.
Desktop client displays the message: "The connection to the <SERVER ID> server has been lost."
Component: CA Workload Automation DE
The Desktop Client settings can be adjusted to a poor network conditions.
Steps:
Please note that changing the 'Global Client heartbeat intervaul in minutes' parameter will not completely resolve the "The connection to the <SERVER ID> server has been lost." messages from occurring. It will delay the frequency that the Desktop Client will send its heartbeat message to the DSeries Server. The reason for this message is because the Desktop Client is sending a ping/heartbeat message to the DSeries server (according to the minutes interval mentioned above). The Desktop Client will wait 5 minutes for a response from the DSeries Server. This is caused by there not being a response after 5 minutes. This grace period of 5 minutes is extremely generous.