DSM Explorer will not open when Checkpoint VPN is installed

Products

• CA Automation Suite for Data Centers - Configuration Automation
• CA Client Automation - Asset Management
• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Remote Control
• CA Client Automation - Asset Intelligence
• CA Client Automation - Desktop Migration Manager
• CA Client Automation - Patch Manager
• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• CA Server Automation
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Description:

With Checkpoint VPN installed, a remote installation of DSM Explorer will not launch and causes the following error: CMM209411 - SME_SPI_NETERROR: A network error occurred.

The version of Checkpoint VPN is: EndPoint Security, version VPNR75, Build 835002205.

All ports are open and properly configured on the client machine. Ping, Camping both work bi-directionally but CAF Ping fails.

Solution:

There is a feature in Checkpoint called SecureXL. It is enabled by default.

This needs to be disabled for the remote DSM Explorer to work.

Environment

Release: UASIT.99000-12.5-Asset Intelligence
Component: