DSM Explorer will not open when Checkpoint VPN is installed

Article Id: 50430

Status: Published

Updated On: 14-02-2018 07:21

Legacy Id: TEC548305

Products:

CA Automation Suite for Data Centers - Configuration Automation , CA Client Automation - Asset Management , CA Client Automation - IT Client Manager , CA Client Automation , CA Client Automation - Remote Control , CA Client Automation - Asset Intelligence , CA Client Automation - Desktop Migration Manager , CA Client Automation - Patch Manager , CA IT Asset Manager , CA Software Asset Manager (CA SAM) , ASSET PORTFOLIO MGMT- SERVER , CA Server Automation , CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager

Issue/Introduction:

Description:

With Checkpoint VPN installed, a remote installation of DSM Explorer will not launch and causes the following error: CMM209411 - SME_SPI_NETERROR: A network error occurred.

The version of Checkpoint VPN is: EndPoint Security, version VPNR75, Build 835002205.

All ports are open and properly configured on the client machine. Ping, Camping both work bi-directionally but CAF Ping fails.

Solution:

There is a feature in Checkpoint called SecureXL. It is enabled by default.

This needs to be disabled for the remote DSM Explorer to work.

Environment:

Release: UASIT.99000-12.5-Asset Intelligence
Component: