Unified Infrastructure Management (UIM) Unable to drag and drop on Report Designer

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Article ID: 5043

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Updated On:

Products

DX Infrastructure Management NIMSOFT PROBES

Issue/Introduction

Unable to drag objects into the Report Designer.

Cause

Typically this is caused by a problem within the browser.

Environment

Release: CNMSPP99000-8.47-Unified Infrastructure Mgmt-Server Pack-- On Prem
Component:

Resolution

  1. Clear the browser cache.
  2. Close out of all tabs in the browser.
  3. Close the browser window.
  4. Reopen the browser window.
  5. Navigate to the UMP page
  6. Open the reports designer.
  7. Try and drag the object.

If the steps above do not work try the following.

  1. Close the browser window.
  2. Open a different browser (i.e. close Google Chrome use Mozilla Firefox).
  3. Navigate to the UMP page.
  4. Open the reports designer.
  5. Try and drag the object.