What does AHD04508 and AHD05213 SDM codes means?

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

Under what circumstances do the errors below appear in the stdlog?

domsrvr  27160 ERROR  attr.c 6006 AHD04508: Time-out in trigger  cr::
spelsrvr 17696 ERROR  cr.spl  865 Error in generic_fieldupdate return - 'AHD05213: Checkin failed'

Environment

Release:  17.x
Service Desk Manager

Resolution

In a particular instance, the AHD04508 message relates to a trigger that has been written within some custom spel code. Please note that custom spel code is outside the scope of Support.

The AHD05213 message indicates that a particular checkin failed to occur. That particular record is currently locked, preventing any other operation from being performed on it. In other words, when user 'A' is editing a particular record and user 'B' tries to edit it, the message is written. If the record is a request or change order and you want to disable the lock functionality for this type of record, please install the "canchk" option using the Options Manager within the Administration tab. The option category is "Request - Change".