In CA Asset Portfolio Management 14.1, an asset search does not display the expected results.

Article Id: 5041

Status: Published

Updated On: 14-02-2018 08:11

Legacy Id: TEC1922595

Products:

CA IT Asset Manager , CA Software Asset Manager (CA SAM) , ASSET PORTFOLIO MGMT- SERVER , CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager

Issue/Introduction:

We have one specific asset search that does not return the expected results in the search results window. It is not returning the records from a specific asset family. Their is a different asset search that does return the records that are missing from the first search. What is the problem?

Cause:

Asset searches can be created for one, many or all of the existing asset families.

If a new asset family is created AFTER the asset search, then the search does not include this new asset family.

Environment:

CA Asset Portfolio Management 14.1, any patch level

Resolution:

Create a new search that includes ALL the required asset families.