CA PPM In IE11 with Jaspersoft 6.2.1, Advance Reporting automatically minimizes or hides in the background of the desktop when you click on Advanced Reporting or general repository navigation links

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Article ID: 5040

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Updated On:

Products

CLARITY PPM FOR ITG CLARITY PPM FEDERAL Clarity PPM SaaS - Application Clarity PPM On Premise

Issue/Introduction

CA PPM In IE11 with Jaspersoft 6.2.1, Advance Reporting  automatically minimizes or hides in the background of the desktop when you click on Advanced Reporting or general repository navigation links

Steps to Reproduce:

  1. Using IE11, login to PPM. Make sure there is at least one active desktop application that is not minimized, and make sure there are no other open IE windows or tabs. 
  2. Click on Advanced Reporting 
  3. Observe that Jaspersoft screen is either minimized or in background now
  4. Click on IE icon in tray to bring screen to forefront or maximize 
  5. Under Reports, click on View List and observe that Jaspersoft screen is either in background or minimized again 
  6. Click on IE icon in tray to bring screen to forefront or maximize
  7. Click on any OOTB report and observe that Jaspersoft screen is either in background or minimized again

 

Expected Result: CA PPM Advance Reporting does not minimize browser window automatically or hide behind open screens on your desktop

 

Actual Result: CA PPM Advance Reporting  minimizes browser window automatically or hides behind open screens on your desktop
 
 

Cause

This is a bug CLRT-81501 

Environment

CA PPM 14.3,14.4,15.1 with Jaspersoft 6.2.1

Resolution

The bug CLRT-81501 is fixed in Jaspersoft 6.2 patch (6.2.1_5.2.1.2)

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