New install fails with "Error code 3: MDBTools install error: setup MDB failed, please see install_<dbname>.logfile for details"

Article Id: 50396
Status: Published
Updated On: 14-02-2018 07:21
Legacy Id: TEC549385
Products:
CA Automation Suite for Data Centers - Configuration Automation , CA Client Automation - Asset Management , CA Client Automation - IT Client Manager , CA Client Automation , CA Client Automation - Remote Control , CA Client Automation - Asset Intelligence , CA Client Automation - Desktop Migration Manager , CA Client Automation - Patch Manager , CA Server Automation
Issue/Introduction:

Description:

Problem

  • Install of new DM fails with the following error

  • "Error Code: 3

  • MDBTools install error: setup MDB failed, please see install_<dbname>.log file for details"

  • install_mdb.log contains the following entries

  • 05-08,23:58:55 INFO - MDBTools_0339I - Upgrading object 'ca_software_def[upmuser_group].xml' from version '0.0' to version '1.0'
    C:\Users\Z-SVC-~1\AppData\Local\Temp\ITRM\database\mdb_install\ITCM_mssql\schemas\Unicenter Patch Management\DBPermission\ca_software_def_class_def_matrix[upmadmin_group].xml not found
    05-08,23:58:56 ERROR - MDBTools_0401E - Object 'ca_software_def_class_def_matrix[upmadmin_group]' in class DBPermission not found.
    05-08,23:58:56 INFO - MDBTools_0303I - Processing permission: ca_software_def_class_def_matrix[upmadmin_group].xml timestamp: null
    05-08,23:58:56 INFO - MDBTools_0305E - Error processing permission 'ca_software_def_class_def_matrix[upmadmin_group].xml'; details follow:
    05-08,23:58:56 ERROR - java.lang.RuntimeException: DBPermission 'ca_software_def_class_def_matrix[upmadmin_group]': MDBTools_0401E - Object 'ca_software_def_class_def_matrix[upmadmin_group]' in class DBPermission not found.
    java.lang.RuntimeException: DBPermission 'ca_software_def_class_def_matrix[upmadmin_group]': MDBTools_0401E - Object 'ca_software_def_class_def_matrix[upmadmin_group]' in class DBPermission not found.
    at com.ca.mdbtools.Utilities.readFromFile(Utilities.java:515)
    at com.ca.mdbtools.DriverApp$EntryIterator.next(DriverApp.java:4459)
    at com.ca.mdbtools.DriverApp.installSchemaDriver(DriverApp.java:920)
    at com.ca.mdbtools.Utilities.run(Utilities.java:1678)
    at com.ca.mdbtools.Utilities.main(Utilities.java:1042)
    05-08,23:58:56 ERROR - MDBTools_0309E - DBDriver failed to install!
    05-08,23:58:56 INFO - MDBTools_0104I - Total time: 0H:0M:53S.
    05-08,23:58:56 MDBTools install error=3
    05-08,23:58:56 Setupmdb exit return code=3

Environment

  • CA Client Automation r12.5

Cause

  • The install was being carried out from a image on a HD copied across the network and it had corrupted during the copy.

Solution:

  • Replace the install image.

Environment:

Release:
Component: DTSVMG