New install fails with "Error code 3: MDBTools install error: setup MDB failed, please see install_<dbname>.logfile for details"
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Article ID: 50396
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Products
CA Automation Suite for Data Centers - Configuration AutomationCA Client Automation - Asset ManagementCA Client Automation - IT Client ManagerCA Client AutomationCA Client Automation - Remote ControlCA Client Automation - Asset IntelligenceCA Client Automation - Desktop Migration ManagerCA Client Automation - Patch ManagerCA Server Automation
Issue/Introduction
Install of new DM fails with the following error
"Error Code: 3
MDBTools install error: setup MDB failed, please see install_<dbname>.log file for details"
install_mdb.log contains the following entries
05-08,23:58:55 INFO - MDBTools_0339I - Upgrading object 'ca_software_def[upmuser_group].xml' from version '0.0' to version '1.0' C:\Users\Z-SVC-~1\AppData\Local\Temp\ITRM\database\mdb_install\ITCM_mssql\schemas\Unicenter Patch Management\DBPermission\ca_software_def_class_def_matrix[upmadmin_group].xml not found 05-08,23:58:56 ERROR - MDBTools_0401E - Object 'ca_software_def_class_def_matrix[upmadmin_group]' in class DBPermission not found. 05-08,23:58:56 INFO - MDBTools_0303I - Processing permission: ca_software_def_class_def_matrix[upmadmin_group].xml timestamp: null 05-08,23:58:56 INFO - MDBTools_0305E - Error processing permission 'ca_software_def_class_def_matrix[upmadmin_group].xml'; details follow: 05-08,23:58:56 ERROR - java.lang.RuntimeException: DBPermission 'ca_software_def_class_def_matrix[upmadmin_group]': MDBTools_0401E - Object 'ca_software_def_class_def_matrix[upmadmin_group]' in class DBPermission not found. java.lang.RuntimeException: DBPermission 'ca_software_def_class_def_matrix[upmadmin_group]': MDBTools_0401E - Object 'ca_software_def_class_def_matrix[upmadmin_group]' in class DBPermission not found. at com.ca.mdbtools.Utilities.readFromFile(Utilities.java:515) at com.ca.mdbtools.DriverApp$EntryIterator.next(DriverApp.java:4459) at com.ca.mdbtools.DriverApp.installSchemaDriver(DriverApp.java:920) at com.ca.mdbtools.Utilities.run(Utilities.java:1678) at com.ca.mdbtools.Utilities.main(Utilities.java:1042) 05-08,23:58:56 ERROR - MDBTools_0309E - DBDriver failed to install! 05-08,23:58:56 INFO - MDBTools_0104I - Total time: 0H:0M:53S. 05-08,23:58:56 MDBTools install error=3 05-08,23:58:56 Setupmdb exit return code=3
Environment
CA Client Automation - All Versions.
Cause
The install was being carried out from a image on a HD copied across the network and it had corrupted during the copy.